CITIZEN REPORT

Fiscal Year 2016
(October 1, 2015 – September 30, 2016)

Download a PDF of the report.


Welcome to TheRide's Fiscal Year 2016 Citizen Report! Browse the pages of the report to view our performance, improvements, and impact during the 2016 Fiscal year.

PERFORMANCE STAR

Our Key Performance Measures


Performance Star

Click on each portion of the star to see more information about that topic.


Click the same portion again to see the overview.

Benefits Riders & Community

87%

Rider satisfaction

Cost-Effective

$4.38 Operating costs per passenger trip (urban fixed-route service)

Accessible

100%

Fixed-route buses contain accessibility features for people with disabilities


6,572,012
total ridership

Reliable

100%

Scheduled local fixed-route trips operated


90%

On-time performance (partial year data)

Environmentally Responsible

100%

Buses use biodiesel fuel


55%

Buses are hybrid-electric or low-emission conventional diesel

Safe

86%

Rider satisfaction with personal safety

57%

of community members have ridden TheRide.

Click here for more information.

TheRide seeks to provide services that are available and accessible to all residents within the service area. This measure looks at the extent to which people are using TheRide services, the number of residents those services reach, and the features of TheRide service that accommodate the needs of seniors and people with disabilities.

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TheRide strives to operate in an environmentally-responsible way, with the use of ultra low sulfur biodiesel fuel and extensive recycling efforts. 52 of TheRide's 80 buses are hybrid electric.

At 55%, TheRide has the largest hybrid fleet percentage in the Midwest, and one of the highest in the nation.

Future plans include the purchase of additional low emission buses to replace older buses as they reach their life expectancy.

Click here for more information.

TheRide seeks to work within our means to provide the best possible services to residents. In order to measure cost effectiveness and efficiency, we calculate cost per ride and per hour of service provided. Like most transit providers in the country, we receive federal and local subsidies in order to provide services, so we also measure and track the percentage of our costs that are covered by fares—fare box recovery ratio.

Click here for more information.

Reliability and comfort are key factors in providing quality service to our customers—we want to get you where you want to go on time and make sure you enjoy the ride!

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TheRide works to ensure the safety and security of our riders and employees. This includes hiring and training employees, operating and maintaining vehicles, and identifying and eliminating or controlling safety hazards during the operation of transit service, construction, and maintenance. In order to measure this, we track the number of accidents that TheRide vehicles are involved in as well as passengers’ perceptions of safety.

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FAMILY OF SERVICES RIDERSHIP

The Ride
6,291,695

local fixed-route rides

Air Ride
84,429

rides

A Ride
125,991

rides

Gold Ride
14,829

rides

My Ride
14,992

rides

I Share A Ride
101

registered carpools

Van Ride
582

riders

Express Ride
29,414

rides

Night Ride
25,654

rides

Park and Ride
781

parking spots used daily

WE'RE LISTENING!


In Fall of 2015, we conducted our bi-yearly Onboard Survey. Here is some of what you told us (or dig deep with the full survey):


Why do you ride TheRide?

We asked riders the purpose of their trip. Here's what they said:

52% Work
26% School
12% Shopping
10% Other
TheRide Trip Purpose Survey Graph

Safety from accidents

rated TheRide's #1 strength.


Satisfaction Trends

Riders surveyed rated these areas higher in 2015 than they did in 2013:


Up Arrow Frequency of Service
Up Arrow Service to areas where riders want to go
Up Arrow Driver courtesy with passengers
Up Arrow Drivers' skill
Up Arrow Safety from accidents
Up Arrow Directness of routes

OPERATING REVENUE

revenue_graphic
35.5% Local Property Taxes
30.9% State
15.6% Sponsored/Passenger Fares
12.7% Federal
4.5% Other Cities & Townships
0.8% Other
 

OPERATING EXPENSES

revenue_expenses
60.2% Employee Costs
18.8% Purchased Transportation
5.7% Purchased Services
5.4% Materials & Supplies
3.9% Fuel & Lubricants
2.9% Other
2.1% Insurance
1.0% Utilities

STAY INFORMED


We want to hear from you! Keep up to date on the latest information about your public transportation service and help us better serve you at the same time!